Shipping Info
General Shipping Information
We will process and dispatch your order within 24 hours.
If purchased over the weekend or public holiday, it will be processed on the first working day (It may take up to 48 hours).
Standard delivery times do not include any time for processing your order.
New Zealand
Standard Shipping Within New Zealand ⏤ $6 NZD (2 - 3 Working days from dispatch)
Purchase over $100 or More — Free shipping
Australia
Standard Shipping with tracking ⏤ $35 NZD (3 - 5 Working days from dispatch)
Purchase over $299 or More — Free Shipping
Rest of the world
Worldwide Standard Shipping ⏤ $65 NZD (7 - 25 Working days from dispatch — depending on region)
Purchase over $699 or More — Free Shipping
● Please Note: The above time frames are estimates by our shipper and we cannot guarantee your item will arrive in this timeframe.
Additional Shipping Information
We are not able to deliver to Post Office boxes or private boxes.
Rural delivery may result in an extra 2 working day transit time from the normal time frame.
OLIVIA is not responsible for any extra charges, duties or taxes incurred at the receivers end.
Click and Collect
We offer a free click and collect service for online orders through all our Stores. Select ‘Click and Collect’ at the checkout when confirming your order online and we will arrange for it to be ready for you to collect in-store the following business day (may take up to 2 days during sale periods). You will receive an email confirmation when your order is ready to collect.
Click and collect orders will be held in-store for 30 days. If your order is not collected within this timeframe, it will be cancelled and you will be refunded via your original payment method. Orders may be returned or exchanged within 14 days of receiving your collection confirmation email.