ONLINE RETURNS & EXCHANGE

 

OLIVIA offers exchange or refund for any full price merchandise purchased through the online store.

Goods can be returned within 30 days from the date of purchase, accompanied with the original receipt. Goods must be in the original condition with all labels and tags still attached.

Please note: Cosmetic products must be returned in their original carton in original packing materials, unopened and unused.

 

Faulty Products

Sometimes unforeseen faults can happen, if your product is faulty, we encourage you contact us at info@olivianz.com as soon as possible and return it to your local OLIVIA store or return to:

OLIVIA

Attn: Online Faulty Returns

2/236 Great South Road

Greenlane 1051

Auckland, ​New Zealand

Please include all your details and the style number of the item. Once we receive the product, we will repair, ​exchange, or refund the item, at our discretion. (​Please advise us your preference).

 

Shipping costs

Please return the good to:

OLIVIA

Attn: Online Returns

2/236 Great South Road

Greenlane 1051

Auckland, ​New Zealand

 

Change of mind return shipping costs are to be covered by the customer.

​OLIVIA is not liable for the loss of items being returned. We recommend using a traceable delivery method.

 

Exceptions to our E-store policy

Our E-store policy does not apply to the following merchandise:

· Sale Items

All sale items are not eligible to be returned or exchanged unless faulty.

· Face Masks

Due to health and hygiene reasons, face masks are not eligible to be returned or exchanged.

· Cosmetics

Due to hygiene reasons, opened or used cosmetics are not eligible to be returned or exchanged.

· Earrings and Hair Pieces

Due to hygiene reasons, Earrings, Hair pieces are not eligible to be returned or exchanged.

 

Important information

· OLIVIA is not liable for items lost in transit while being returned without proof of postage.

· Purchases made in-stores cannot be returned to the online store.

If you have any concerns or questions regarding any of these instructions please do not hesitate to contact us at info@olivianz.com

 

ONLINE RETURN ADDRESS:

OLIVIA

Attn: Online Returns

2/236 Great South Road

Greenlane 1051

​Auckland, New Zealand