Return Policy

OLIVIA will exchange or refund any item purchased through Online Store, with the exception of SALE items.
​If you decide to return or exchange the product, it should be returned within 14 days of purchase with the original receipt - Items received outside of this period will not be accepted.

OLIVIA (Online return)

35B Boston Road,
​ Grafton, Auckland 1023
​ New Zealand

Please Note

No return on SALE items unless faulty.
​ Return shipping costs are to be covered by the customer.
​We do not take responsibility of any items lost in the process of returning to us.
​​Garments must be in the original condition as purchased with all labels/tickets attached and garments have never been worn.​
​Earrings are non-refundable or exchangeable for hygienic reasons unless faulty.
​Purchases made in OLIVIA stores cannot be returned to the online store.
​OLIVIA is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.​

Faulty Items

If your item is faulty, please contact us as soon as you discover the fault.
​Once we receive the item we will repair, ​exchange or refund the item, at our discretion, within 5 days of receipt.
​Please advise us your preference.
​​​​​If the item is faulty we will refund you the costs of returning the item and cover all shipping costs for the replacement or repaired item. ​​​If you have any enquiries please contact info@olivianz.com

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Clothing

Please see below a comparative chart for your country.

Standard XS S M L One Size
NZ / AUS / UK 6 8 10 12 OS
USA / CANADA 2 4 6 8 OS
EUROPE 38 40 42 44 OS